Refund policy
Refund & Returns Policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging where possible.
Before returning any item, please contact us first so we can assist you with the return process.
To request a return, please email:
Returns sent without prior contact may not be accepted.
Damages or Issues
Please inspect your order when it arrives and contact us as soon as possible if:
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the item is damaged
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the item is defective
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you received the wrong item
We will assess the issue and work with you to resolve it as quickly as possible.
Return Shipping
Return shipping costs are the responsibility of the customer and are non-refundable.
We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit when being returned.
Non-Returnable Items
Unfortunately, we cannot accept returns on:
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sale items
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gift cards
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custom or personalised items
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certain personal care products (where hygiene reasons apply)
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Lost Parcels
If an item is lost during delivery and tracking was not selected at checkout, we cannot accept liability.
If a parcel is confirmed lost by the postal carrier, refunds will only be issued once compensation has been received through the postal claim process.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or card provider to process and display the refund.
Contact
If you have any questions about returns or refunds, please contact us at:
Services and Appointments
Energy healing sessions, readings, workshops and other services booked through Into Light are non-refundable.
If you need to amend your appointment, this must be done at least 48 hours before your scheduled session. After this time, appointments cannot be changed and will be treated as cancelled.
For full details regarding session bookings, please refer to our Booking & Cancellation Policy.